Enterprise Service Order Management (ESOM)
Design, assign, schedule, and manage service-based and meter-based service orders. It offers enterprise-level services in order management and gives clients the edge of reliability. It makes it easy to manage resources, track events, and monitor Workflow in real-time. UTIL360 ESOM delivers the first-of-its-kind solution for service order automation designed specifically for utility process optimization in the age of smart meter technology. With UTIL360 ESOM, utilities leverage a centralized, predictive model to improve operational efficiency and drive down costs and execute a perfectly orchestrated, streamlined smart meter program.
Some of the key features are listed below:-
- Improve workforce efficiency and deliver service excellence with enhanced service order management.
- Protect technology investments by driving them to peak performance..
- A mobile application empowers field technicians with the tools to do their jobs anytime, anywhere. View and pinpoint open service orders on a map using GIS data.
- Smarter head-end and AMI integration structure
- Embedded service order task flows
- Centralized view of service orders in progress through the management dashboard
- Create work orders from meter reading trouble codes.
- Enable field techs to create, allot, debrief and update field work orders
- Enable the field techs to update work orders using their mobiles, both offline and online
- Minimize the expenses by properly tracking the parts, technician time, and labor costs
- All work orders can be tracked, organized, and edited using the Work Order Management screen
- Streamline meter service processes and eliminate manual work
- Synchronize CIS, EDM, and mobile workforce systems for peak performance
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